NORTHTEXTEL.NET DISCLAIMER

This site is provided by North Texas Telephone Company (“NTTC”) on an “AS-IS” basis.  NTTC makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials or products included on this site.  To the full extent permissible by applicable law, NTTC disclaims all warranties, express or implied.  NTTC will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

When accessing any links contained on this site, you will be leaving NTTC’s web site.  NTTC does not monitor, endorse, have control over, or accept responsibility for, the content of the linked site or the views expressed therein.  NTTC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such site or resource. For notification of claimed infringement under the DMCA, contact NTTC’s designated agent with the US Copyright Office.

North Texas Telephone Company E-Mail

North Texas Telephone Company is dedicated to giving our customers the best e-mail experience possible. This includes a secure system that protects your e-mail accounts from hacking and spam. To ensure uninterupted access to our e-mail system, your password may need to be updated and some settings in your e-mail client software may need to be modified. Click here for more information.

North Texas Telephone Company Bill Payment Options

In addition to paying online at www.northtextel.net, NTT customers have other convenient payment options when it comes to paying their monthly telephone/Internet bill.

Additional payment options include:

  • Pay each month by putting your NTT bill on automatic bank draft. A voided check with the checking account and bank routing number, plus the account’s authorized signature is all that’s needed to get this free payment option started.
  • Mail check or money order along with detachable portion of the face page of your bill to: North Texas Telephone Company, P.O Box 290, De Leon, TX 76444 (An additional charge will be incurred for returned checks.)
  • Use a debit/credit card to make a payment by calling 940-529-6123 with payment amount and card information.

North Texas Telephone Company Trouble Reporting

To report trouble, request a new install, etc. call 940-529-6123 or 1-866-651-2548. Please leave a voice mail message if after regular business hours or on the weekend.

Having trouble receiving long distance calls?

Has anyone had trouble calling you in recent days? If so, rest assured you are not the only one. This trouble seems to be happening far too often across the entire nation. So, what’s the problem?

Advanced networks which are used to carry the majority of calls between large cities can sometimes create software interconnection issues that could affect call routing, especially if the advanced networks do not have their own directly connected circuits but hand off to another long distance carrier. This scenario, unfortunately, is prevalent and most common to rural areas. Because the call never reaches the called party’s network, there is not an opportunity to look at the call path and make any kind of resolution from the called end.

The FCC is aware of this issue and has demanded carriers have a network in place that can handle all calls with quality. Also, the FCC is trying to collect information as to which carriers have problems and when call completion issues arise. If this situation does happen, you can file a customer complaint report at http://transition.fcc.gov/eb/rcc/RCC_Form2000B.html or call the FCC at 1-888-225-5322.

Completing the report or making the phone call to the FCC is best when made by the calling party (individual who placed the call). However, either the calling or called person(s) may file the complaint so long as the long distance carrier of the calling party is known.

Telephone Services

Eligible Telecommunications Carriers (ETCs) are required by FCC rules to advertise the availability of services supported by federal universal service support mechanisms and the associated charges for these services. [1]

Eligible voice telephony services must provide:

  1. Voice grade access to the public switched network or its functional equivalent;
  2. Minutes of use for local service provided at no additional charge to end users;
  3. Access to the emergency services provided by local government or other public safety organizations, such as 911 and enhanced 911, to the extent the local government in an eligible carrier’s service area has implemented 911 or enhanced 911 systems;
  4. Toll limitation services to qualifying low-income consumers.

[1] See 47 C.F.R. § 54.21(d)(2)./p>

Internet Services

If you've been thinking about getting connected and staying connected - through the Internet - to what’s happening in your area and the world, there’s no better time than now to sign up for Dial-Up Internet access or "flashpoint" high speed broadband through North Texas Telephone Company.

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