General Customer Information

Customer Telephone Access - RELAY TEXAS

This service relays calls between a person using a TTY or other assistive devices and any other telephone user within the state. The service also allows a person without a TTY to call a TTY user. Specially trained personnel are available 24 hours a day, 7 days a week, to relay the call. There is no extra charge for this service. Calls placed to destinations within the state of Texas will be billed at discounted ratees. Long Distance calls placed through Relay Texas will be billed at the prevailing rates of the carrier selected by the Public Utility Commission to provide the service. To user Relay Texas or obtain more information, including rate information, call toll free:

If you have a TTY:

Dial 1-800-RELAY-TX
(1-800-735-2989)

If you do not have a TTY:

Dial 1-800-RELAY-VV (1-800-735-2988)

Telephone Safety

The telephone is one of the safest appliances in your home or office. There are, however, a few situations where a telephone user needs to be cautious.

Use of Phone Near Water

The phone should not be used while you are in the bathtub, shower or pool. Immersion of the phone or handset in water could cause electrical shock.

Use of Phone During an Electrical Storm

You should avoid using a phone during a nearby electrical storm if at all possible; urgent calls should be brief. Despite the protective devices used to divert potentially dangerous voltage, there is a remote risk of a dangerous electrical shock from lightning when using the phone during an electrical storm.

800, 855, 866, 888 & 900 Numbers

When an 800, 855, 866, 877, 888 or 900 number is dialed from your telephone, your telephone number may be transmitted to the company you have called and may be available to that company's service representative before your call is answered.

Call Before You Dig

Before digging postholes, trenches, etc. call to make sure there are no buried telephone cables nearby. If there are, we will come locate them for you so you can avoid cutting them.

Call 811
or Statewide 1-800-545-6005
One-Call Board of Texas

Tel-Assistance Service

Tel-Assistance Service, a telephone assistance program for the elderly disabled, is available to all Texans who qualify. The program which was established by the Texas Legislature, provides a 65% reduction of monthly telephone bills. Tel-Assistance Service recipients will also receive appropriate reduction of the FCC line charge. To be eligible for Tel-Assistance Service, you must meet all of the following requirements:

There may be only one telephone line in the residence. Certain other service restrictions also apply. The 65% discount only applies to basic monthly telephone service.

Eligible customers may have Touch-Tone Service or Custom Calling Features such as call waiting; however, the discount will not apply to these services or other telephone service charges such as long distance, telephone equipment or installation.

You may obtain an application or more information about Tel-Assistance Service from the Texas Department of Human Services by Calling or writing:

Toll Free: 1-800-343-8353

Tel-Assistance Service
Texas Department of Human Services
Mail Code 952X, P.O. Box 2901
Austin, TX 78769

Applications for this program are processed by the Department of Human Services. They will advise the telephone company directly if you are eligible for this service.

Before Reporting Trouble

Before reporting trouble, take a moment to make sure all your telephones are hung up properly and that all cords are plugged in fully. This could save you an unnecessary service charge.

Also check to see that no hold, mute or night-answer buttons are depressed, that no ringer switches are turned off, and that any tone/pulse dialing switches are properly set for your type of service.

Teach Your Childern